Remote

1000

Other

Global Bet VIP Sales 15.09.2025 - 20.03.2026 • Informed VIP clients about bonuses, promotions, and platform rules via Intercom chats and phone calls • Developed and implemented personalized bonus offers using CRM / Back Office, aimed at client retention and loyalty enhancement • Strategically worked on VIP client retention, increasing engagement and satisfaction • Consulted on complex and non-standard requests, maintaining a high level of service quality Global Bet PRE-VIP Customer Support 01.04.2025 - 15.09.2025 • Provided support and consultation to PRE-VIP clients via chat, ensuring SLA compliance and fast response times through Intercom • Resolved technical and financial issues (deposits, withdrawals, transactions) using BackOffice Orders for payment transaction analysis • Promptly processed and routed requests to relevant departments via Jira and Asana, ensuring fast and effective issue resolution • Worked on customer retention, improving satisfaction and maintaining VIP client loyalty • Collaborated with other departments (payments, technical support) to effectively resolve complex and non-standard requests

Remote